Frequently Asked Questions
By pressing your emergency response button, you are instantly connected to a live EMT-trained professional ready to assist during your emergency. They will notify the emergency dispatch of your current location, your preferred hospital, and any significant health conditions or prior surgeries that could influence EMT assistance methods.
The EMT-trained emergency response center can also aid you in the event of non-medical emergencies such as fires or burglaries. Every call is handled with the respect and professionalism that is a cornerstone of our service.
Absolutely. The standard in-home unit provides coverage inside the house and up to 800 feet away from the base unit.
We recommend using our lockbox add-on. It’s a small, robust box that holds your key. You choose a four-digit code for the lockbox, and should paramedics be dispatched, our Monitoring Center Operator will provide the lockbox code, allowing for swift and safe entry to your home. This approach avoids potential damage to your doors, locks, or windows.
For any technical inquiries or problems, please contact technical support at 1-800-716-1433. The trained professionals can troubleshoot and resolve most issues over the phone. If the problem persists, we will promptly send a replacement.
The service is tailored to each individual’s needs. For those primarily homebound, we recommend the in-home unit. For those who frequently venture out alone, we offer mobile help devices providing protection across the United States, whether inside or outside your home.
The in-home units, both landline and cellular, come with a small, lightweight waterproof button to be worn around the neck or wrist. This covers an average-sized home/apartment, front and back yards, and hallways.
Communication isn’t necessary. For our hearing-impaired subscribers, we can set up the response procedure to dispatch 911 immediately or contact a neighbor, friend, or family member to check on the subscriber.
For those who suffer from seizure issues, fainting spells, or are unable to press the button during an emergency, we offer fall-detection devices.
The in-home unit works anywhere in the U.S., and our mobile service is available nationwide with tracking capabilities. We just need to be informed of any change in location to ensure accurate monitoring.
A specialist from the Care Center will communicate with you through the console. If needed, we’ll call your local EMS or EMT responders. We’ll stay on the line until help arrives.
It’s okay. Simply inform the operator when they respond that it was an accidental signal.
Yes, absolutely! Our service is available nationwide, although some mobile units might not function in specific locations.
No. We include any necessary components for quick and easy installation. Our cellular devices don’t require a phone jack.
The response time is less than a minute; on average, it’s 25-30 seconds.
The size of the medical alarm unit and pendant varies depending on the model, but all of our devices are designed to be lightweight and non-intrusive. The pendant is compact, around the size of a silver dollar, and can be worn around your neck or wrist for easy access. The base unit is roughly the size of a small book and designed to blend seamlessly with your home décor.